recall information
Recall number
REC-006564
Campaign number
H570
Original published date
make and model information
Make
JAGUAR
Model
I-PACE
Year range
2017 - 2021
Affected units
237
Variant applicability
All variants within this model
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a software issue, the cell modules installed in the high voltage battery may overheat at high charge levels. If this occurs, it could lead to cabin smoke or a vehicle fire.
Note: As an interim solution, software will be installed to keep the battery charge level below 90% until a permanent remedy is developed.
Note: As an interim solution, software will be installed to keep the battery charge level below 90% until a permanent remedy is developed.
What are the hazards?
Cabin smoke or a vehicle fire could increase the risk of injury or death to vehicle occupants, other road users and bystanders, and/or damage to property.
What should consumers do?
Owners of affected vehicles should contact their Jaguar Land Rover (JLR) to schedule an appointment to have software installed by a JLR retailer / authorized repairer, free of charge.
Until the repair is completed, JLR asks consumers to limit the charging capacity to 90% charge and park the vehicle outdoors to maintain a sufficient distance from property and/or other vehicles.
Until the repair is completed, JLR asks consumers to limit the charging capacity to 90% charge and park the vehicle outdoors to maintain a sufficient distance from property and/or other vehicles.
Supplier details
JAGUAR LAND ROVER AUSTRALIA PTY LTD
Who should owners/operators contact for more information?
Contact name
Jaguar Land Rover Australia
Contact phone
1300 787 803
Contact email
crcau@jaguarlandrover.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is the responsible regulator for this recall.
