recall information
Recall number
REC-006551
Campaign number
R10363
Original published date
make and model information
Make
Volvo
Model
EX30
Year range
2023 - 2024
Affected units
3,344
Variant applicability
All variants within this model
Images
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a manufacturing issue, the cell modules installed in the high voltage battery may overheat at high charge levels. If this occurs, it could lead to a vehicle fire.
Note: Keep the battery charge level below 70% which can be set in the Charging setting menu on the vehicle display.
Note: Keep the battery charge level below 70% which can be set in the Charging setting menu on the vehicle display.
What are the hazards?
A vehicle fire could increase the risk of injury or death to vehicle occupants, other road users and bystanders, and/or damage to property.
What should consumers do?
Note: (This recall supersedes REC-006524)
Until parts become available owners should keep the battery charge level below 70%. This can be set in the Charging setting menu in the vehicle display.
Instruction: Setting a target battery level for charging.
1. Press the vehicle symbol in the bottom bar of the display and go to Settings.
2. Go to Charging → Target battery level.
3. Set your charge level to maximum 70%.
Until parts become available owners should keep the battery charge level below 70%. This can be set in the Charging setting menu in the vehicle display.
Instruction: Setting a target battery level for charging.
1. Press the vehicle symbol in the bottom bar of the display and go to Settings.
2. Go to Charging → Target battery level.
3. Set your charge level to maximum 70%.
Supplier details
VOLVO GROUP AUSTRALIA PTY LTD
Who should owners/operators contact for more information?
Contact name
Volvo Car Australia Customer Care
Contact phone
1300 787 802
Contact email
owners.australia@volvocars.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is the responsible regulator for this recall.
