recall information
Recall number
REC-006525
Campaign number
93FK
Original published date
make and model information
Make
VOLKSWAGEN
Model
Touareg
Year range
2020 - 2024
Affected units
214
Variant applicability
All variants within this model
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a manufacturing issue, the cell modules installed in the high voltage battery may be defective and overheat during charging. If this occurs, it could lead to a vehicle fire.
Note: Until the software is installed, we ask that you request can consumers refrain from charging the high-voltage battery using an external charging source and refrain from driving in electric only mode.
We further request ask that the setting “battery hold” in hybrid mode be selected at a charge level of a maximum of 50%. These measures are required for the safety of your vehicle. You can of course continue to safely drive your vehicle in petrol mode.
Note: Until the software is installed, we ask that you request can consumers refrain from charging the high-voltage battery using an external charging source and refrain from driving in electric only mode.
We further request ask that the setting “battery hold” in hybrid mode be selected at a charge level of a maximum of 50%. These measures are required for the safety of your vehicle. You can of course continue to safely drive your vehicle in petrol mode.
What are the hazards?
A vehicle fire could increase the risk of injury or death to vehicle occupants, other road users and bystanders, and/or damage to property.
What should consumers do?
Owners of affected vehicles can contact their preferred Volkswagen dealership to schedule an appointment as soon as possible to have the software update carried out, free of charge.
Supplier details
Volkswagen Group Australia Pty Ltd
Who should owners/operators contact for more information?
Contact name
Volkswagen Recall Campaign Hotline
Contact phone
1800 504 076
Contact email
recalls@myvw.com.au
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is the responsible regulator for this recall.
