recall information
Recall number
REC-006524
Campaign number
R10355
Original published date
make and model information
Make
Volvo
Model
EX30
Year range
2024
Affected units
2,815
Variant applicability
All variants within this model
Images
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a manufacturing issue, the cell modules installed in the high voltage battery may overheat at high charge levels. If this occurs, it could lead to a vehicle fire.
Note: Keep the battery charge level below 70% which can be set in the Charging setting menu on the vehicle display.
Note: Keep the battery charge level below 70% which can be set in the Charging setting menu on the vehicle display.
What are the hazards?
A vehicle fire could increase the risk of injury or death to vehicle occupants, other road users and bystanders, and/or damage to property.
What should consumers do?
Until a remedy is made available owners should keep the battery charge level below 70%. This can be set in the Charging setting menu in the vehicle display.
When a remedy is available, owners of affected vehicles will be contacted by Volvo requesting them to schedule an appointment to have the repair work carried out, free of charge.
When a remedy is available, owners of affected vehicles will be contacted by Volvo requesting them to schedule an appointment to have the repair work carried out, free of charge.
Supplier details
Volvo Car Corporation
Who should owners/operators contact for more information?
Contact name
Volvo Car Australia Customer Care
Contact phone
1300 787 802
Contact email
owners.australia@volvocars.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is the responsible regulator for this recall.
