recall information
Recall number
REC-006517
Campaign number
25SC4
Original published date
make and model information
Make
Ford
Model
Escape PHEV
Year range
2019 - 2023
Affected units
477
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a manufacturing issue, the cell modules installed in the high voltage battery may be defective, which could cause an internal short circuit. A short circuit could result in a loss of motive power. A short circuit could also result in battery thermal venting while charging leading to a vehicle fire.
Note: Do not plug in and charge the high voltage battery to above 80% level and only drive in auto EV mode.
Note: Do not plug in and charge the high voltage battery to above 80% level and only drive in auto EV mode.
What are the hazards?
A loss of motive power and/or a vehicle fire could increase the risk of injury or death to vehicle occupants, other road users and bystanders, and/or damage to property.
What should consumers do?
When a repair procedure is available, owners of affected vehicles will be contacted by Ford Motor Company Australia asking them to contact their local dealership to have their vehicle rectified, free of charge.
For further information, contact any authorised Ford Dealer or Ford Customer Relationship Centre on 13 FORD (13 3673).
For further information, contact any authorised Ford Dealer or Ford Customer Relationship Centre on 13 FORD (13 3673).
Supplier details
FORD MOTOR COMPANY OF AUSTRALIA PTY LTD
Who should owners/operators contact for more information?
Contact name
Ford Customer Relationship Centre
Contact phone
133 673
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is the responsible regulator for this recall.
