recall information
Recall number
REC-006475
Campaign number
RC5181
Original published date
make and model information
Make
Mercedes-Benz
Model
Certain EQA and EQB vehicles
Year range
2023 - 2024
Affected units
6
Identifying features
VIN (Vehicle identification number)
What are the defects?
The high voltage battery may short circuit if charged over 80 percent capacity. If this occurs, the battery could overheat and lead to a vehicle fire. Our ongoing and intensive field monitoring, along with further comprehensive analysis, has shown that the software update carried out as part of this recall does not eliminate the fire risk.
What are the hazards?
A vehicle fire could increase the risk of serious injury or death to vehicle occupants, other road users, and bystanders, and/or damage to property.
What should consumers do?
Owners of affected vehicles will be contacted by Mercedes-Benz when a replacement battery is available.
Note: Until the battery is replaced in your vehicle, do not charge your vehicle's high-voltage battery above 80% and park your vehicle outside.
You can adjust the maximum charging level in your vehicle's MBUX system or in your Mercedes-Benz app that is linked to your vehicle.
Note: Until the battery is replaced in your vehicle, do not charge your vehicle's high-voltage battery above 80% and park your vehicle outside.
You can adjust the maximum charging level in your vehicle's MBUX system or in your Mercedes-Benz app that is linked to your vehicle.
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Customer Assistance Centre
Contact phone
1300 762 718
Contact email
cs.aus@cac.mercedes-benz.com
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is the responsible regulator for this recall.
