recall information
Recall number
REC-006470
Campaign number
SV-RCL-025-018
Original published date
make and model information
Make
ZERO
Model
Z6
Variants
2024 DS, 2024 DSR, DSRX
Year range
2023 - 2024
Affected units
43
Variant applicability
All variants within this model
Images
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a manufacturing issue, the wiring harness to the key switch may have been routed incorrectly and could break. As a result, the vehicle may experience loss of propulsion whilst riding.
What are the hazards?
A loss of propulsion whilst riding, could increase the risk of an accident causing injury or death to rider(s) and other road users.
What should consumers do?
Owners of affected vehicles will be contacted and are asked to perform a firmware update via the Zero Motorcycles app which will prevent the motorcycle from cutting out due to wiring hardness issues. The remedy will consist of a firmware update, that modifies the system's response to key switch signal loss while riding. If the signal is lost, a warning will appear on the dash, and the motorcycle will remain fully operational. After decelerating to 25 mph (40 kph), the system will transition into a limited-power ("limp") mode. The vehicle will remain in this state until it comes to a complete stop and the key is turned off. Should any customer experience this issue, all necessary repairs will be performed free of charge, and the manufacturer will reimburse any owner who previously paid for such repairs. The firmware update will be installed “over the air” via cellular communication, and therefore, it is not necessary to bring the motorcycle to a Zero Motorcycles Service location for this fix.
Supplier details
ELECTRO MOTO PTY LTD
Who should owners/operators contact for more information?
Contact name
Electric Motorcycle Servicing
Contact phone
040 447 7922
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is the responsible regulator for this recall.
