recall information
Recall number
REC-006465
Campaign number
47BV
Original published date
make and model information
Make
VOLKSWAGEN
Model
Tiguan
Year range
2024 - 2025
Affected units
1,482
Variant applicability
All variants within this model
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a software issue, if the driver does not have their hands on the steering wheel for an extended period, the brake jolt triggered by the Emergency Assist (EA) or Travel Assist (TA) assistance functions meant to alert the driver may be misinterpreted as the driver braking. As a result, the Emergency Assist (EA) or Travel Assist (TA) assistance functions are deactivated.
Note: The instrument cluster may fail to illuminate the visual and audible warnings that the safety functions are deactivated.
Note: The instrument cluster may fail to illuminate the visual and audible warnings that the safety functions are deactivated.
What are the hazards?
A loss of safety functions could increase the risk of an accident causing injury or death to vehicle occupants and other road users.
What should consumers do?
Owners of affected vehicles will be contacted by Volkswagen and are asked to arrange with their nearest authorised Volkswagen dealer to have the software updated, free of charge.
Supplier details
Volkswagen Group Australia Pty Ltd
Who should owners/operators contact for more information?
Contact name
Volkswagen Recall Campaign Hotline
Contact phone
1800 504 076
Contact email
recalls@myvw.com.au
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is the responsible regulator for this recall.
