recall information
Recall number
REC-006432
Campaign number
SRT-372
Original published date
make and model information
Make
SUBARU
Model
SOLTERRA
Year range
2023 - 2025
Affected units
460
Variant applicability
All variants within this model
Images
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to the programming of the Heating, Ventilation, and Air Conditioning (HVAC) control ECU software. Under certain conditions, such as a specific failure mode of the electric compressor, the HVAC system will enter a failsafe mode that suspends the heater operation of the system and affects defroster function.
What are the hazards?
Under certain driving conditions such as low temperatures, the defrosting performance reduces and may not remove frost, ice and/or fog from the windshield glass. This can reduce the driver’s visibility increasing the risk of an accident, causing serious injury or death to vehicle occupants and other road users.
What should consumers do?
Owners of affected vehicles will be contacted by Subaru Australia requesting they make an appointment at their preferred Subaru dealer to rectify the vehicle, free of charge.
Alternatively, Book Online at your nearest Subaru Service Centre by visiting our website at subaru.com.au/retailers and simply enter your postcode and select “Service” from the Department drop down menu. A selection of your nearest Subaru Retailers will be displayed including their contact details to allow you to book online or by phone. Also, you can find the contact details for our authorised Subaru Retailer Network on the attached list at the end of this letter.
Alternatively, Book Online at your nearest Subaru Service Centre by visiting our website at subaru.com.au/retailers and simply enter your postcode and select “Service” from the Department drop down menu. A selection of your nearest Subaru Retailers will be displayed including their contact details to allow you to book online or by phone. Also, you can find the contact details for our authorised Subaru Retailer Network on the attached list at the end of this letter.
Supplier details
SUBARU (AUST) PTY LTD
Who should owners/operators contact for more information?
Contact name
Subaru Australia
Contact phone
1800 22 66 43
Contact email
feedback@subaru.com.au
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is the responsible regulator for this recall.
