recall information
Recall number
REC-006426
Campaign number
5GG34
Original published date
make and model information
Make
LEXUS
Model
Lexus UX300e (KMA10R)
Year range
2021 - 2023
Affected units
303
Variant applicability
All variants within this model
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a manufacturing defect, the electric heater element within the Heating Ventilation Air Conditioning (HVAC) system may deteriorate over time. If this occurs, the windscreen defrost function may not operate correctly and could lead to poor visibility for the driver.
What are the hazards?
Poor visibility will potentially increase the risk of an accident, causing serious injury or death to vehicle occupants and other road users.
What should consumers do?
Lexus will contact affected owners in writing, requesting they make an appointment at their preferred Lexus dealer who will replace the Electric Heater, free of charge.
To find a local dealer, visit https://www.lexus.com.au/contact/find-a-dealer
For further information, consumers can contact their preferred Lexus dealer or contact the Lexus Customer Assistance Centre on 1800 023 009 (Monday to Friday, 8am-6pm AEST).
To find a local dealer, visit https://www.lexus.com.au/contact/find-a-dealer
For further information, consumers can contact their preferred Lexus dealer or contact the Lexus Customer Assistance Centre on 1800 023 009 (Monday to Friday, 8am-6pm AEST).
Supplier details
TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED
Who should owners/operators contact for more information?
Contact name
Lexus Customer Assistance Centre
Contact phone
1800 023 009
Contact email
enquiries@lexus.com.au
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is the responsible regulator for this recall.
