recall information
Recall number
REC-006414
Campaign number
RC5170
Original published date
make and model information
Make
Mercedes-Benz
Model
Certain EQE and GLC vehicles
Year range
2022 - 2025
Affected units
403
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a manufacturing defect, the steering coupling bolts may not meet specifications and could become loose. This can result in a loss of steering control.
What are the hazards?
A loss of steering control could increase the risk of an accident causing injury or death to vehicle occupants and/or other road users.
What should consumers do?
Owners of affected vehicles will be contacted by Mercedes-Benz requesting them to schedule an appointment as soon as possible to have the work carried out, free of charge.
Alternatively, please use the Mercedes-Benz online booking service. www.mercedes-benz.com.au/servicebooking
Alternatively, please use the Mercedes-Benz online booking service. www.mercedes-benz.com.au/servicebooking
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Customer Assistance Centre
Contact phone
1300 762 718
Contact email
cs.aus@cac.mercedes-benz.com
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is the responsible regulator for this recall.
