recall information
Recall number
REC-006401
Campaign number
25S72
Original published date
make and model information
Make
Ford
Model
Endure, Escape, Range, Mustang and Focus
Year range
2018 - 2023
Affected units
167
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to an error in the SYNC software, the rear-view camera may not display the rear-view image whilst reversing or the rear-view image may remain on display after reversing. Additionally, this may cause the infotainment screen to display a blank image, an incorrect language setting, and/or potential inability to perform software updates.
What are the hazards?
If the rear-view camera does not operate as intended while reversing the vehicle, it could increase the risk of an accident causing serious injury or death to persons located behind the vehicle.
What should consumers do?
Owners of these affected vehicles will be contacted in writing requesting they contact an Authorised Ford Dealer to have their vehicle rectified, free of charge.
For further information, contact any authorised Ford Dealer or Ford Customer Relationship Centre on 13 FORD (13 3673).
For further information, contact any authorised Ford Dealer or Ford Customer Relationship Centre on 13 FORD (13 3673).
Supplier details
FORD MOTOR COMPANY OF AUSTRALIA PTY LTD
Who should owners/operators contact for more information?
Contact name
Ford Customer Relationship Centre
Contact phone
133 673
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
