recall information
Recall number
REC-006391
Campaign number
5GG31
Original published date
make and model information
Make
LEXUS
Model
Various Models
Variants
LBX (MAYH10R), LBX (MAYH15R), LM (TAWH15R), LM 350h (AAWH10R), LM 350h (AAWH15R), LS500 (VXFA50R), LS500h (GVF50R)
Year range
2023 - 2025
Affected units
1,987
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a software programming issue, a memory device in the Combination Meter may deteriorate over time. If this occurs, the Combination Meter display may remain blank when the vehicle starts. This will cause a failure to illuminate the visual indicators, display of vehicle speed, engine status, and other critical safety information.
What are the hazards?
Inability to determine the speed of the vehicle could increase the risk of an accident causing injury or death to vehicle occupants and other road users.
What should consumers do?
Lexus will contact affected owners with an interim notification advising of this safety recall. Once the software update becomes available, Lexus will again contact affected owners requesting them to make an appointment at their preferred Lexus dealer for rectification, free of charge. The Software update is expected to become available during quarter 4, 2025
To find a local dealer, visit https://www.lexus.com.au/contact/find-a-dealer
For further information, consumers can contact their preferred Lexus dealer or contact the Lexus Customer Assistance Centre on 1800 023 009 (Monday to Friday, 8am-6pm AEST/AEDT).
To find a local dealer, visit https://www.lexus.com.au/contact/find-a-dealer
For further information, consumers can contact their preferred Lexus dealer or contact the Lexus Customer Assistance Centre on 1800 023 009 (Monday to Friday, 8am-6pm AEST/AEDT).
Supplier details
TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED
Who should owners/operators contact for more information?
Contact name
Lexus Customer Assistance Centre
Contact phone
1800 023 009
Contact email
enquiries@lexusenquiries.com.au
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
