recall information
Recall number
REC-006386
Campaign number
25S65
Original published date
make and model information
Make
Ford
Model
Mustang Mach-E
Year range
2023 - 2025
Affected units
1,234
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a software issue, if the occupants exit the driver and/or front passenger doors using the interior mechanical release handles when the12 volt battery is discharged and the doors are in lock status, the doors may remain locked when they are re-closed. If this occurs, the key fob, interior and exterior handles will not unlock the doors.
What are the hazards?
In the event of an emergency, an occupant who remains inside a locked vehicle and unable to use an inside door release handle may not be able to exit or be retrieved from the vehicle, increasing the risk of injury or death to vehicle occupants.
What should consumers do?
Owners of these affected vehicles will be contacted in writing requesting they contact an Authorised Ford Dealer to have their vehicle rectified, free of charge.
For further information, contact any authorised Ford Dealer or Ford Customer Relationship Centre on 13 FORD (13 3673).
For further information, contact any authorised Ford Dealer or Ford Customer Relationship Centre on 13 FORD (13 3673).
Supplier details
FORD MOTOR COMPANY OF AUSTRALIA PTY LTD
Who should owners/operators contact for more information?
Contact name
Ford Customer Relationship Centre
Contact phone
133 673
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
