recall information
Recall number
REC-006375
Campaign number
25C03
Original published date
make and model information
Make
Ford
Model
Transit Custom
Year range
2024 - 2025
Affected units
59
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a manufacturing defect, the child lock feature on the dual power sliding door may not operate as intended. As a result, the sliding door may be opened from the inside using the interior handle.
What are the hazards?
If the child lock feature on the sliding door does not operate as intended, occupants could pull the interior handle and open the door while the vehicle is in motion. This could increase the risk of injury and/or death to vehicle occupants.
What should consumers do?
Owners of these affected vehicles will be contacted in writing requesting they contact an Authorised Ford Dealer to have their vehicle rectified, free of charge.
Note: A cluster warning and malfunction chime will indicate the child lock malfunction when the ignition (and cluster) is switched ON. If the vehicle’s ignition is OFF, the driver can still attempt to activate the child lock, but the door will remain operable. The switch will flash for a period before stopping, and no cluster message will appear until the ignition is turned on.
For further information, contact any authorised Ford Dealer or Ford Customer Relationship Centre on 13 FORD (13 3673).
Note: A cluster warning and malfunction chime will indicate the child lock malfunction when the ignition (and cluster) is switched ON. If the vehicle’s ignition is OFF, the driver can still attempt to activate the child lock, but the door will remain operable. The switch will flash for a period before stopping, and no cluster message will appear until the ignition is turned on.
For further information, contact any authorised Ford Dealer or Ford Customer Relationship Centre on 13 FORD (13 3673).
Supplier details
FORD MOTOR COMPANY OF AUSTRALIA PTY LTD
Who should owners/operators contact for more information?
Contact name
Ford Customer Relationship Centre
Contact phone
133 673
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
