recall information
Recall number
REC-006004
Campaign number
RC5029
Original published date
make and model information
Make
Mercedes-Benz
Model
Certain EQE and EQS
Year range
2023
Affected units
1,465
Identifying features
VIN (Vehicle identification number)
What are the defects?
A software issue in the Battery Management System (BMS) may cause deactivation of the high voltage battery. As a result, the vehicle may experience a loss of propulsion whilst driving.
What are the hazards?
A loss of propulsion whilst driving could increase the risk of an accident causing injury or death to vehicle occupants.
What should consumers do?
Owners are asked to contact their most convenient Mercedes-Benz retailer to have the work carried out as soon as possible, free of charge.
Alternatively, please use the Mercedes-Benz online booking service.
www.mercedes-benz.com.au/servicebooking
Alternatively, please use the Mercedes-Benz online booking service.
www.mercedes-benz.com.au/servicebooking
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Customer Assistance Centre
Contact phone
1300 762 718
Contact email
cs.aus@cac.mercedes-benz.com
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
