recall information
Recall number
REC-005991
Campaign number
24S33
Original published date
make and model information
Make
Ford
Model
Escape
Variants
Escape PHEV
Year range
2022
Affected units
15
Regulator comments
Certain Escape PHEV vehicles built between 8th February 2022 to 18th September 2022.
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a software issue, the Hybrid Powertrain Control Module (HPCM) may inadvertently shift to neutral while driving, come to a stop and automatically shifting to “Park”. If this occurs and the driver shifts back into drive, the vehicle will enter a limp home mode which provides limited torque at low speeds.
What are the hazards?
The vehicle coasting to a stop whilst driving or loss of motive power could increase the risk of an accident causing injury or death to vehicle occupants and/or other road users.
What should consumers do?
Owners will be contacted in writing requesting they contact an Authorised Ford Dealer to have their vehicle rectified, free of charge.
For further information, contact any authorised Ford Dealer or Ford Customer Relationship Centre on 13 FORD (13 3673).
For further information, contact any authorised Ford Dealer or Ford Customer Relationship Centre on 13 FORD (13 3673).
Supplier details
FORD MOTOR COMPANY OF AUSTRALIA PTY LTD
Who should owners/operators contact for more information?
Contact name
Ford Customer Relationship Centre
Contact phone
13 36 73
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
