JAGUAR LAND ROVER AUSTRALIA PTY LTD - JAGUAR I-PACE 2018 - 2019

recall information

Recall number
REC-005921
Campaign number
H484
Original published date

make and model information

Make
JAGUAR
Model
I-PACE
Year range
2018 - 2019
Affected units
17

Identifying features

VIN (Vehicle identification number)

What are the defects?

This recall is a re-notification for REC-005700.

Due to an incorrect service diagnostic tool and software update, the affected vehicles remain with the safety defect. As a result, vehicles may experience a thermal overload. If this occurs, vehicle occupants may identify smoke or fire emanating from underneath the vehicle.

What are the hazards?

A vehicle fire may increase the risk of serious injury or death to vehicle occupants, other road users, bystanders, and/or damage to property.

What should consumers do?

Owners of affected vehicles should contact their preferred Jaguar dealer to receive an update to the Battery Energy Control Module (BECM) software using the correct service diagnostic tool and software. Jaguar requests that that owners park away from structures/property and charge the vehicle outside until further notice.

The updated software provides an enhanced level of driver warnings in relation to High Voltage battery condition. In the event the software determines a risk exists, the High Voltage battery charging capacity is temporarily limited to 75%. The warning message and associated Owners Guide instructions direct the driver to take their vehicle to a Jaguar retailer for diagnosis. Your retailer will then inspect, and if necessary, repair or replace the affected High Voltage battery module/assembly, free of charge.
Supplier details
JAGUAR LAND ROVER AUSTRALIA PTY LTD

Who should owners/operators contact for more information?

Contact name
Jaguar Land Rover Customer Relationship Centre
Contact phone
1800 625 642
Contact email
crcau@jaguarlandrover.com
Contact website

Responsible regulator

Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.

Product type