recall information
Recall number
REC-005902
Campaign number
H471
Original published date
make and model information
Make
JAGUAR
Model
I-PACE
Year range
2018 - 2020
Affected units
4
Variant applicability
All variants within this model
Identifying features
VIN (Vehicle identification number)
What are the defects?
This recall is a re-notification for REC-005700.
Due to an incorrect service diagnostic tool and software update, the affected vehicles remain with the safety defect. As a result, vehicles may experience a thermal overload. If this occurs, vehicle occupants may identify smoke or fire emanating from underneath the vehicle.
Due to an incorrect service diagnostic tool and software update, the affected vehicles remain with the safety defect. As a result, vehicles may experience a thermal overload. If this occurs, vehicle occupants may identify smoke or fire emanating from underneath the vehicle.
What are the hazards?
A vehicle fire may increase the risk of serious injury or death to vehicle occupants, other road users, bystanders, and/or damage to property.
What should consumers do?
Owners of affected vehicles should contact their preferred Jaguar dealer to receive an update to the Battery Energy Control Module (BECM) software using the correct service diagnostic tool and software.
This software provides an enhanced level of driver warnings in relation to High Voltage battery condition and in the event the software determines a risk exists, the High Voltage battery charging capacity is temporarily limited to 75%. The warning message and associated Owners Guide instructions direct the driver to take their vehicle to a Jaguar retailer for diagnosis. Your retailer will then inspect, and if necessary, repair or replace the affected High Voltage battery module/assembly, free of charge.
This software provides an enhanced level of driver warnings in relation to High Voltage battery condition and in the event the software determines a risk exists, the High Voltage battery charging capacity is temporarily limited to 75%. The warning message and associated Owners Guide instructions direct the driver to take their vehicle to a Jaguar retailer for diagnosis. Your retailer will then inspect, and if necessary, repair or replace the affected High Voltage battery module/assembly, free of charge.
Supplier details
JAGUAR LAND ROVER AUSTRALIA PTY LTD
Who should owners/operators contact for more information?
Contact name
Jaguar Customer Relationship Centre
Contact phone
1800 625 642
Contact email
crcau@jaguarlandrover.com
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
