make and model information
112 eVito, 116 Vito, 119 Vito, 129 eVito, EQV300, Marco Polo HORIZON V250, V-Class V250, V-Class V30
2023 - 2025
VIN (Vehicle identification number)
What are the defects?
Due to a hardware component connectivity issue, the Hermes Control Unit (ECE) may not operate as intended. In this case, the communication module might not be able to establish a network connection. If this occurs, the emergency call system (eCall) communication would not be available.
What are the hazards?
If the eCall system is not available, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Customer Assistance Centre
1300 762 718
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.