MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD - Mercedes-Benz EQS 53, EQS 450, EQS 500 2021 - 2022

recall information

Recall number
Campaign number
Original published date

make and model information

EQS 53, EQS 450, EQS 500
Year range
2021 - 2022
Affected units

Identifying features

VIN (Vehicle identification number)

What are the defects?

Due to a software issue, the electric vehicle (EV) Drivetrain system may deactivate resulting in a loss of motive power.

What are the hazards?

A loss of motive power whilst driving increases the risk of an accident, causing serious injury or death to vehicle occupants and other road users.

What should consumers do?

Owners of affected vehicles will be contacted by Mercedes-Benz and are asked to make an arrangement with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible.

A full list of authorised dealerships can be found at

Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting,
Supplier details

Who should owners/operators contact for more information?

Contact name
Customer Assistance Centre
Contact phone
1300 762 718
Contact email

Responsible regulator

Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.

Product type