MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD - Mercedes-Benz CLS and E Class 2018 - 2022

recall information

Recall number
Campaign number
Original published date

make and model information

CLS and E Class
Year range
2018 - 2022
Affected units

Identifying features

VIN (Vehicle identification number)

What are the defects?

Due to a manufacturing defect, the electrical connections for the 12 Volt battery in the boot may detach in the event of a collision. As a result, the eCall, seat adjustment, hazard warning lights and the automatic remote vehicle unlocking functions may not operate as intended.

What are the hazards?

If the eCall system is deactivated, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. It may also not be possible to unlock and/or start the vehicle. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.

What should consumers do?

Owners of affected vehicles can contact their most convenient Mercedes-Benz Retailer to have the work carried out as soon as possible.
Supplier details

Who should owners/operators contact for more information?

Contact name
Customer Assistance Centre
Contact phone
1300 300 896
Contact email

Responsible regulator

Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.

Product type