make and model information
CLS and E Class
2018 - 2022
VIN (Vehicle identification number)
What are the defects?
Due to a manufacturing defect, the electrical connections for the 12 Volt battery in the boot may detach in the event of a collision. As a result, the eCall, seat adjustment, hazard warning lights and the automatic remote vehicle unlocking functions may not operate as intended.
What are the hazards?
If the eCall system is deactivated, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. It may also not be possible to unlock and/or start the vehicle. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Customer Assistance Centre
1300 300 896
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.