make and model information
C and S Class
VIN (Vehicle identification number)
What are the defects?
Due to a software issue, the automatic network search of the emergency call system (eCall) communication module may be deactivated. In this case, the automatic and manual emergency call may not be available outside of the network coverage of certain providers.
What are the hazards?
If the eCall system is deactivated, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Customer Assistance Centre
1300 300 896
Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.