TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED - Toyota Kluger Petrol (GSU70R & GSU75R) and Kluger Hybrid (AXUH78R) 2021

recall information

Recall number
Campaign number
Original published date

make and model information

Kluger Petrol (GSU70R & GSU75R) and Kluger Hybrid (AXUH78R)
Kluger 4x2 GRANDE Petrol, Kluger AWD GRANDE Petrol, Kluger GX 2WD Petrol, Kluger GX AWD Petrol, Kluger GXL 2WD Petrol, Kluger GXL AWD Petrol, Kluger Hybrid AWD GRANDE, Kluger Hybrid GX AWD, Kluger Hybrid GXL AWD
Year range
Affected units

Identifying features

VIN (Vehicle identification number)

What are the defects?

Due to a manufacturing issue, the seat-back frames were not manufactured with the minimum radius criteria to meet the requirements of the Australian Design Rule (ADR 3/03 Seats and Seat Anchorages). The front seat back frames were manufactured with a sharper angle near the headrest than specified by the ADR.

What are the hazards?

The seat-back frames do not comply with Australian Design Rule (ADR 3/03). In the event of a collision this condition may increase the risk of injury to rear seat passengers.

What should consumers do?

Toyota will contact affected owners in writing, requesting to make an appointment with their preferred Toyota dealer to rectify the front seats, free of charge.

Owners can also use the Toyota online booking service, by visiting
Supplier details

Who should owners/operators contact for more information?

Contact name
Toyota Recall Assist Support Line
Contact phone
1800 987 366
Contact email
Contact website

Responsible regulator

Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.

Product type