make and model information
VIN (Vehicle identification number)
What are the defects?
Due to a software issue, the overhead control panel may fail. In this case, voice connection with the emergency call centre may fail and vehicle data will not be transferred.
What are the hazards?
In the event of an emergency, if the vehicle occupants are unable to connect with emergency call centre, emergency vehicles may not be directed to the affected vehicle. This could increase the risk of death if a serious injury has occurred.
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Mercedes-Benz Customer Assistance Centre
1300 300 896
Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.