MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD - Mercedes-Benz GLE and GLS 2019 - 2021

recall information

Recall number
REC-005450
Campaign number
RC3027
Original published date

make and model information

Make
Mercedes-Benz
Model
GLE and GLS
Year range
2019 - 2021
Affected units
804

Identifying features

VIN (Vehicle identification number)

What are the defects?

Due to a manufacturing defect, the threaded nut connecting the negative terminal for the 48 Volt electrical system under the front passenger seat may not have been tightened sufficiently. If the terminal loosens this could result in higher than intended temperature and cause a vehicle fire.

What are the hazards?

A vehicle fire could increase the risk of injury or death to vehicle occupants, other road users or bystanders.

What should consumers do?

Owners of affected vehicles will be contacted by Mercedes-Benz and are asked to arrange with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible.

A full list of authorised Mercedes-Benz service centres can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html

Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD

Who should owners/operators contact for more information?

Contact name
Mercedes-Benz Customer Assistance Centre
Contact phone
1300 300 896
Contact email
customerassistancecentre@mercedes-benz.com
Contact website

Responsible regulator

Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.

Product type