KIA AUSTRALIA PTY LTD - KIA QL Sportage, UM Sorento 2014 - 2021

recall information

Recall number
REC-005443
Campaign number
221023 & 221026
Original published date

make and model information

Make
KIA
Model
QL Sportage, UM Sorento
Variants
2015- 2020 UM Sorento, 2016- 2021 QL Sportage
Year range
2014 - 2020
2015 - 2021
Affected units
31,074
Variant applicability
All variants within this model

Identifying features

VIN (Vehicle identification number)

What are the defects?

Due to a software issue, the Heater Core Element may operate at a higher than intended temperature causing damage to the connector. If this occurs it may result in a vehicle fire.

What are the hazards?

A vehicle fire could increase the risk of injury or death to vehicle occupants or other road users.

What should consumers do?

Owners can contact their local Kia dealership to schedule an appointment to have the HVAC control unit software updated and the Heater Core Element and connector inspected and replaced if damaged.
Supplier details
KIA AUSTRALIA PTY LTD

Who should owners/operators contact for more information?

Contact name
Kia Customer Service
Contact phone
131 542
Contact email
customer_service@kia.com.au
Contact website

Responsible regulator

Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.

Product type