MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD - Mercedes-Benz Various models listed below 2018 - 2020

recall information

Recall number
Campaign number
Original published date

make and model information

Various models listed below
Year range
2018 - 2020
Affected units
Regulator comments
A180, A200, A250, A250 4MATIC, A250 4MATIC Ltd Edn, A250 e, B180, B200.
Mercedes-Benz AMG - A 35 4MATIC, A 45 S 4MATIC+.
A180, A200, A250, A250 e, A250 4MATIC, C200, C220 d, C300, C300 e, E200.

Mercedes-Benz AMG - A 35 4MATIC, C 43 4MATIC, C 63 S.

C200, CLA200, E200, E220 d, CLA 250 4MATIC, C300, E300, GLC 300 4MATIC, GLC 300 e 4MATIC, CLS 350, E 400 d 4MATIC, E 450 d 4MATIC, CLS 450 4MATIC, GLE 450, S560.
Mercedes-Benz AMG - CLA 35 4MATIC, C 43 4MATIC, C 63 S, CLA 45 S 4MATIC+, CLS 53 4MATIC+, E 53 4MATICPlus, GLC 43 4MATIC, GLC 63 S 4MATIC+, GLE 63 S 4MATIC, GLS 63 4MATICPlus - S 4MATIC+, S 63, GT C, GT R, GLE 53 4MATIC+, GT 63 S 4MATIC+, GT 53 4MATICPlus,

GLA200, GLB 200, GLC 200, GLC 300 4MATIC, GLC 300 e 4MATIC, GLC 300 d 4MATIC, GLE 400 d 4MATIC, GLA 250 4MATIC, GLB 250 4MATIC, GLE 450 4MATIC, GLA 180, GLA 220 d, GLS 400 d 4MATIC, GLS 450 4MATIC, E 400 d 4MATIC, EQC 400 4MATIC – Electric Art Line and Sport, E 220 d (All-Terrain),

Mercedes-Benz AMG - GLA 35, GLA 45, GLB 35 4MATIC, GLC 43 4MATIC, GLC 63 S 4MATIC+, GLE 53 4MATIC+, G 63, G 63 S.

E200, E 220 d, E300, E300 e, E 350 d, E350 e, S 350 d, E 400 d 4MATIC, E 450 d 4MATIC, S 560, S 560 e L, S 560 L, S 450 L.

Mercedes-Benz AMG - E 53 4MATICPlus, E 63 4MATICPlus, E 63 S 4MATICPlus.

Maybach - S 650.

C200, C300, E300, E300 e, E 450 d 4MATIC.

Mercedes-Benz AMG - C 43 4MATIC, C 63 S, E 53 4MATICPlus.

C200, C220 d, C300.

Mercedes-Benz AMG - C 43 4MATIC, C 63 S.

Mercedes-AMG - GT C –Roadster, GT R –PRO.

Identifying features

VIN (Vehicle identification number)

What are the defects?

Due to a software issue, the automatic network search of the emergency call system (eCall) communication module may be deactivated. In this case, the automatic and manual emergency call may not be available outside of the network coverage of certain providers.

What are the hazards?

If the eCall system is deactivated, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.

What should consumers do?

Owners of affected vehicles can contact their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible free of charge.

Consumers may use the Mercedes-Benz online booking service, by visiting
Supplier details

Who should owners/operators contact for more information?

Contact name
Mercedes-Benz Customer Assistance Centre
Contact phone
1300 300 896
Contact email

Responsible regulator

Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.

Product type