make and model information
C and S class
VIN (Vehicle identification number)
What are the defects?
Due to a software issue some functions of the Mercedes-Benz User Experience (MBUX) multimedia system may not deactivate when the vehicle starts moving. This can result in driver distraction potentially drawing their attention away from the road.
What are the hazards?
If the driver is distracted while the vehicle is in motion this will increase the risk of an accident possibly causing serious injury or death.
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Mercedes-Benz Customer assistance centre
1300 300 896
Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.