MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD - Mercedes-Benz GLE 2019 - 2020

recall information

Recall number
REC-004996
PRA number
2021/19080
Campaign number
RC2898
Original published date
Last updated date

make and model information

Make
Mercedes-Benz
Model
GLE
Year range
2019 - 2020
Affected units
993

Identifying features

VIN (Vehicle identification number)

What are the defects?

The drain hoses of the air conditioning system may not have been correctly installed and condensation may leak into the vehicle interior and cause malfunctions in different electrical components.

What are the hazards?

Various electrical components may not function correctly and the risk of fire caused by a short circuit could increase. The automatic emergency call (eCall) may fail and it may not be possible to unlock and/or start the vehicle, or to activate engine limp-home mode. This would increase the risk of an accident causing injury or death to vehicle occupants or other road users.

What should consumers do?

Owners of affected vehicles will be contacted by Mercedes-Benz and are asked to make arrangements with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible.

A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html

Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD

Who should owners/operators contact for more information?

Contact name
Authorised Mercedes-Benz Dealership
Contact phone
1300 300 896
Contact email
customerassistancecentre@daimler.com

Responsible regulator

Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.

Product type