MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD - Mercedes-Benz A, C, CLA, GLA and GLC Class 2015 - 2019

recall information

Recall number
REC-004951
Campaign number
RC2885
Original published date

make and model information

Make
Mercedes-Benz
Model
A, C, CLA, GLA and GLC Class
Year range
2015 - 2019
Affected units
44

Identifying features

VIN (Vehicle identification number)

What are the defects?

The panel located between the windshield and the panoramic sunroof may not have been bonded correctly during a prior service repair. The bonding might deteriorate gradually over time and could lead to the panel either partially or fully detaching from the vehicle.

What are the hazards?

If the panel either partially or fully detaching from the vehicle there is an increased risk of injury or death to other road users.

What should consumers do?

Owners of affected vehicles will be contacted by Mercedes-Benz and are asked to make arrangements with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible.

A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Alternatively, owners may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking

Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD

Who should owners/operators contact for more information?

Contact name
Mercedes-Benz Customer assistance centre
Contact phone
1300 300 896
Contact email
customerassistancecentre@daimler.com

Responsible regulator

Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.

Product type