recall information
Recall number
REC-001683
Campaign number
RC2915
Original published date
Last updated date
make and model information
Make
MERCEDES BENZ
Model
C-Class and E-Class Convertible
Variants
C-Class (205 platform) and E-Class (238 platform)
Year range
2021
Affected units
46
Identifying features
VIN (Vehicle identification number)
What are the defects?
The rear head rests may not be fitted correctly. As a result they may move or detach from the seat in an event of an accident.
What are the hazards?
If the head rest moves or becomes detached it could increase the risk of injury or death to vehicle occupants.
What should consumers do?
Owners of affected vehicles will be contacted by Mercedes-Benz and are asked to make arrangements with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible.
A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking
A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Mercedes-Benz Customer Assistance Center
Contact phone
1300300896
Contact email
customerassistancecentre@daimler.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
