Mercedes-Benz Australia/Pacific Pty Ltd - Mercedes-Benz GLA, GLC 2020

recall information

Recall number
PRA number
Campaign number
Original published date
Last updated date

make and model information

Year range
Affected units

Identifying features

See attached VIN list
VIN (Vehicle identification number)

What are the defects?

Due to a software issue, the automatic network search of the emergency call system (eCall) communication module may be deactivated. In this case, the automatic and manual emergency call may not be available outside of the network coverage of certain providers.

What are the hazards?

If the eCall system is deactivated, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.

What should consumers do?

In the event of an accident, a voice call can be made to emergency services via 112-dial back up (depending on network coverage).

Consumers are asked to contact their most convenient Mercedes-Benz Retailer to arrange an appointment for the required software update.

To find a local Mercedes-Benz retailer, visit
Supplier details
Mercedes-Benz Australia/Pacific Pty Ltd

Who should owners/operators contact for more information?

Responsible regulator

Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.

Product type