Volkswagen Group Australia Pty Ltd - VOLKSWAGEN CRAFTER 2018 - 2020

recall information

Recall number
PRA number
Campaign number
Original published date

make and model information

Year range
2018 - 2020
Affected units

Identifying features

See attached VIN list
VIN (Vehicle identification number)

What are the defects?

Windows for a limited number of Crafter vehicles may have been incorrectly stored during production and become damaged. Affected windows could allow water into the vehicle and could even fall off the vehicle.

What are the hazards?

A car window falling onto the road could cause an accident involving other road users, causing potential injuries or death.

What should consumers do?

Affected consumers will be contacted directly by Volkswagen to organise an inspection and repair, free of charge.

Owners of affected vehicles can also contact the Volkswagen Recall Campaign Hotline on 1800 504 076 (Monday to Friday, 8.30am-8pm AEST) or visit
Supplier details
Volkswagen Group Australia Pty Ltd

Who should owners/operators contact for more information?

Responsible regulator

Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.

Product type