Mercedes-Benz Australia/Pacific Pty Ltd - Mercedes-Benz C, GLC, EQC 2020

recall information

Recall number
REC-000980
PRA number
2021/18927
Campaign number
RC2841
Original published date
Last updated date

make and model information

Make
Mercedes-Benz
Model
C, GLC, EQC
Year range
2020
Affected units
719

Identifying features

See attached VIN list
VIN (Vehicle identification number)

What are the defects?

Due to a manufacturing defect, the wiring harness of the steering control unit may be damaged. The damage can allow water or moisture into the wiring harness, which can cause a short circuit, resulting in a loss of electric power steering.

A failure of the electric power steering would be indicated by a corresponding warning message in the instrument panel.

What are the hazards?

If a short circuit occurs, this may result in a loss of electric power steering or cause a vehicle fire. This can increase the risk of an accident, causing serious injury or death to vehicle occupants, other road users and bystanders.

What should consumers do?

Consumers are asked to contact their most convenient Mercedes-Benz Retailer for a free of charge inspection and repair if required.

To find a local Mercedes-Benz retailer, visit https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Supplier details
Mercedes-Benz Australia/Pacific Pty Ltd

Who should owners/operators contact for more information?

Responsible regulator

Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.

Product type