Mercedes-Benz Australia/Pacific Pty Ltd - Mercedes-Benz CLA 2019 - 2020

recall information

Recall number
PRA number
Campaign number
RC2826 & 2826A
Original published date
Last updated date

make and model information

Year range
2019 - 2020
Affected units

Identifying features

VIN (Vehicle identification number)

What are the defects?

The software of the communication module for the emergency call system (eCall) may be incorrectly programmed.

What are the hazards?

If the eCall system is incorrectly programmed, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.

What should consumers do?

Affected owners will be contacted by Mercedes-Benz by letter about an upcoming software update that will be provided 'over the air' (OTA), without the need for a visit to a dealership.

Consumers will automatically receive a software update unless they have objected to receiving an update. If an objection is provided, the consumer will need to visit a dealership for a manual update instead.

For more information, please contact Mercedes-Benz on email at
Supplier details
Mercedes-Benz Australia/Pacific Pty Ltd

Who should owners/operators contact for more information?

Responsible regulator

Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.

Product type