make and model information
2019 - 2020
VIN (Vehicle identification number)
What are the defects?
The software of the communication module for the emergency call system (eCall) may be incorrectly programmed.
What are the hazards?
If the eCall system is incorrectly programmed, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically. As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.
Mercedes-Benz Australia/Pacific Pty Ltd
Who should owners/operators contact for more information?
Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.