recall information
Recall number
REC-000956
PRA number
2021/18832
Campaign number
RC2776
Original published date
Last updated date
make and model information
Make
Mercedes-Benz
Model
SPRINTER
Year range
2018 - 2020
Affected units
4,175
Identifying features
See attached VIN list
VIN (Vehicle identification number)
What are the defects?
The operator's manual misrepresents some of the situations that lead to automatic engagement of the park position 'P' (Auto-P function).
The park position is engaged automatically only if the engine is switched off in transmission positions 'D' or 'R' or if the driver's door is opened in this transmission position while the vehicle is at a standstill or moving at very low speed.
The operator's manual incorrectly describes that the park position automatically engages when the seat belt buckle is released or when getting out of the seat while the vehicle is at a standstill or moving at very low speed. These actions do not lead to automatic engagement of the park position.
The park position is engaged automatically only if the engine is switched off in transmission positions 'D' or 'R' or if the driver's door is opened in this transmission position while the vehicle is at a standstill or moving at very low speed.
The operator's manual incorrectly describes that the park position automatically engages when the seat belt buckle is released or when getting out of the seat while the vehicle is at a standstill or moving at very low speed. These actions do not lead to automatic engagement of the park position.
What are the hazards?
This incorrect description of the functions could lead to accidental incorrect operation, which may result in an increased risk of an accident or injury to vehicle occupants or other road users.
What should consumers do?
Consumers are asked to contact their most convenient Mercedes-Benz Retailer to obtain a free of charge supplementary booklet.
To find a local Mercedes-Benz retailer, visit https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
To find a local Mercedes-Benz retailer, visit https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Supplier details
Mercedes-Benz Australia/Pacific Pty Ltd
Who should owners/operators contact for more information?
Contact name
Mercedes-Benz Retailer or Mercedes-Benz Customer Assistance
Contact phone
1300 300 896
Contact email
customerassistancecentre@daimler.com
Responsible regulator
Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.
