Mercedes-Benz Vans Australia/Pacific Pty Ltd - Mercedes-Benz SPRINTER 2018

recall information

Recall number
PRA number
Campaign number
Original published date

make and model information

Year range
Affected units

Identifying features

See attached VIN list
VIN (Vehicle identification number)

What are the defects?

The electronically unlocking door locks may have been installed with an incorrect operating lever. As a result, the front driver's hinged door, the load compartment sliding door and the right rear-end door could be impossible to open from both the inside and the outside of the vehicle.

What are the hazards?

In an emergency, the escape route via the right side of the vehicle cannot be guaranteed. There could be a heightened risk of injury to occupants of the vehicle.

What should consumers do?

Consumers should contact their nearest Mercedes-Benz Vans retailer to arrange free of charge check and replacement if required.

To find a local Mercedes-Benz dealer, visit
Supplier details
Mercedes-Benz Vans Australia/Pacific Pty Ltd

Who should owners/operators contact for more information?

Responsible regulator

Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.

Product type