The Federal election was called on 10 April. As this website is hosted by the Department of Infrastructure, Transport, Regional Development and Communications, the site will only be updated with material in line with the Caretaker Conventions. Please note that the content of this site relates to the Australian Government’s existing policy.

Mercedes-Benz Australia/Pacific Pty Ltd - Mercedes-Benz A, B & C CLASS 2012 - 2017

recall information

Recall number
PRA number
Campaign number
Original published date
Last updated date

make and model information

Year range
2012 - 2017
Affected units

Identifying features

see VIN list attached
VIN (Vehicle identification number)

What are the defects?

The driver airbag could be triggered without obvious cause. This is due to electrostatic discharge if the steering column is not sufficiently grounded and the steering column switch module is already damaged or faulty. An airbag warning message will alert the driver via the instrument cluster display as well as a red airbag indicator lamp that the steering column module is damaged or faulty.

What are the hazards?

Triggering of the driver airbag without obvious cause could both increase the risk of injury to the driver as well as the risk of a possible accident.

What should consumers do?

Consumers are asked to contact their nearest authorised Mercedes-Benz Passenger Car Retailer to arrange an inspection and rectification free of charge.
Supplier details
Mercedes-Benz Australia/Pacific Pty Ltd

Who should owners/operators contact for more information?

Contact name
Authorised Mercedes-Benz Retailer or Mercedes-Benz Customer assistance centre
Contact phone
1300 300 896
Contact email

Responsible regulator

Department of Infrastructure, Transport, Regional Development and Communications is the responsible regulator for this recall.

Product type