MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD - Mercedes-Benz Sprinter VAN 2018 - 2020

recall information

Recall number
Campaign number
Original published date

make and model information

Sprinter VAN
Year range
2018 - 2020
Affected units

Identifying features

VIN (Vehicle identification number)

What are the defects?

Due to a software issue, the transmission park function may not engage as intended. If this occurs it could result in unintended vehicle movements.

What are the hazards?

An unintended vehicle movement increases the risk of an accident causing injury or death to vehicle operator and other road users.

Note: The driver can operate the manual parking brake.

What should consumers do?

Owners of affected vehicles will be contacted by Mercedes-Benz and asked to make arrangements with their nearest authorised dealership to have the work carried out free of charge as soon as possible.

A full list of authorised dealerships can be found at

Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting
Supplier details

Who should owners/operators contact for more information?

Contact name
Mercedes-Benz Customer assistance centre
Contact phone
1300 300 896
Contact email

Responsible regulator

Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.

Product type