recall information
Recall number
REC-006475
Campaign number
RC5181
Original published date
make and model information
Make
Mercedes-Benz
Model
Certain EQA and EQB vehicles
Year range
2023 - 2024
Affected units
6
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a software issue, the high voltage battery may short circuit if charged over 80 percent capacity. If this occurs, the battery could overheat and lead to a vehicle fire.
What are the hazards?
A vehicle fire could increase the risk of serious injury or death to vehicle occupants, other road users, and bystanders, and/or damage to property.
What should consumers do?
Owners of affected vehicles will be contacted by Mercedes-Benz when the software is available.
Note: Until the software update is performed on your vehicle, you should not charge your vehicle's high-voltage battery above 80%. You can adjust the maximum charging level in your vehicle's MBUX system or in your Mercedes-Benz app that is linked to your vehicle.
Note: Until the software update is performed on your vehicle, you should not charge your vehicle's high-voltage battery above 80%. You can adjust the maximum charging level in your vehicle's MBUX system or in your Mercedes-Benz app that is linked to your vehicle.
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Customer Assistance Centre
Contact phone
1300 762 718
Contact email
cs.aus@cac.mercedes-benz.com
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is the responsible regulator for this recall.
